Gen3 Privacy Policy — User Information Protection
This Privacy Policy explains how gen3 collects, uses, stores, and protects your personal information as a user of our platform. We are committed to safeguarding your privacy in accordance with applicable data protection laws in Malaysia.
Information We Collect
When you register and use the gen3 platform, we collect several categories of information to ensure the service operates smoothly and securely. Here are the types of information we collect:
Full name, email address, phone number, date of birth, national ID number (MyKad), and the password you chose during registration.
Transaction details in Malaysian Ringgit (RM), registered bank account or e-wallet numbers, and deposit and withdrawal history. We do not store credit card numbers directly.
Device type, operating system, web browser type, IP address, unique device identifier, and language settings used when accessing the platform.
Records of betting activity, sports preferences, login times, pages visited, session duration, and actions taken within the platform.
How We Use Your Information
Gen3 uses the information we collect solely for legitimate purposes directly related to the platform's operations. Your information is used to:
- Processing account registration and verifying user identity in accordance with anti-money laundering legal requirements.
- Processing deposits, withdrawals, and all financial transactions in Malaysian Ringgit (RM) securely.
- Provides sports betting, cricket, virtual sports, and other categories available on the gen3 platform.
- Sending account-related notifications, transaction updates, relevant promotions, and policy updates.
- Detecting and preventing fraudulent activity, system manipulation, or platform abuse.
- Improving the user experience based on usage patterns and feedback received.
- To comply with applicable legal and regulatory requirements in Malaysia.
Gen3 will not use your information for any purpose beyond those stated above without obtaining your consent first.
Cookies & Tracking Technologies
Cookies are small text files stored on your device when you visit a website. gen3 uses cookies to recognise your login session, save your language preferences, and ensure the platform works correctly on every visit.
Session cookies are deleted automatically when you close your browser, while persistent cookies are stored for a longer period to make future logins more convenient.
You can manage or delete cookies through your browser settings. However, disabling cookies entirely may affect certain functions on the gen3 platform, including the ability to stay logged in.
We also use similar technologies such as local storage to save user preferences directly on your device, improving performance and your overall experience.
Data Storage, Security & Sharing
All personal information of gen3 users is stored on servers protected with SSL encryption. We apply appropriate technical and organisational security measures to prevent unauthorised access, disclosure, alteration, or destruction of data.
Your password is stored in hashed format and cannot be read by any of our staff. Payment data is processed through channels that comply with industry security standards.
Gen3 does not sell, rent, or share your personal information with third parties for marketing purposes. We only share data in the following circumstances:
- Payment service providers required to process your RM transactions.
- Regulatory authorities or law enforcement agencies when required under Malaysian law.
- Technical service partners who assist in operating the platform, subject to strict confidentiality agreements.
User Rights & Contact Us
As a gen3 user, you have the following rights regarding your personal information:
You have the right to request a copy of the personal information we hold about you at any time.
If your information is inaccurate or out of date, you can request a correction through your account settings or by contacting support.
You may request the deletion of your account and personal data, subject to any applicable legal record-retention requirements.
Policy Updates & Contact Us
Gen3 reserves the right to update this Privacy Policy at any time. Any changes will be published on this page and will take effect immediately. We encourage you to review this page periodically.
For any enquiries regarding data privacy, access requests, corrections, or deletion of information, please contact the gen3 support team via email: [email protected]. Our team will respond within a reasonable timeframe and assist you to the best of our ability.
Your Privacy Is Our Priority
Gen3 is committed to ensuring every user in Malaysia enjoys a safe and secure betting experience. Register today and discover the difference of a platform that puts your data security first.